Eight months ago, on this blog, I described with excitement my decision to leave Adobe and join ESPN as an analytics manager. At the time, I knew that I was embarking on a tremendous learning experience, and I thought I even knew how everything would go. Sports, analytics, and New England; how could I lose? Call it a youthful sense of invincibility, if you will.

Well, as of this past Monday, I have rejoined Adobe, and I am thrilled, excited, and grateful for the entire turn of events. The Adobe Digital Marketing Summit took place this past week in Salt Lake City, and as I wandered the halls of the Salt Palace among colleagues, customers, and industry folks, a few things happened.

First, I felt like I was home, immediately. Second, I answered a barrage of questions about the past eight months. I took mental note of these questions and I’m going to answer them here, in good old FAQ form. So here we go.


Q: So. . . what happened?

A: This is actually a tremendously complicated question, but I will simplify it by saying that once I started at ESPN, I quickly started to realize that making software is what gets me out of bed in the morning. When one of the engineers at Adobe asked me this question, I told him that I was sure he could go be a fantastic analyst, but he probably wouldn’t enjoy it—he needs to be programming and solving problems using code. That’s just in his DNA. I certainly could have stuck it out—and, in fact, tried to stick it out—but it wasn’t for me. If I needed to spend this time in order to learn that lesson, I can’t say that it wasn’t worth it. I’ve got a strong sense of direction for the foreseeable future, and that’s valuable.

Q: How were the people at ESPN?

A: They were great, and I consider many of them friends. In fact, I saw them at Summit and it wasn’t weird. . . well, it wasn’t too weird, at least. I’m so grateful that they gave me a chance. They’re brilliant and they are doing cutting-edge things with digital analytics. If you ever have a chance to them talk about cross-platform analysis, as my former VP Dave Coletti did at eMetrics NYC last October, you will know what I mean.

Q: What will you be doing at Adobe?

A: I’m returning to the Product Management team, working on analytics products—SiteCatalyst and more. When I originally joined that team almost two years ago, I wrote that I felt like a minor-league baseball player getting the call-up to the majors to play with his heroes. I still feel that way, and am excited to be part of such a bright and talented group. It seems that Adobe’s recent acquisitions have only added to the brainpower and passion. I hope that I now bring at least a little bit of unique insight having been an analytics practitioner for most of the past year.

Q: Are you staying in Connecticut, or moving back to Utah?

A: Actually, we have really enjoyed our time in Connecticut. The area is beautiful and our neighborhood is full of kids who want to play with our daughters almost constantly. But we still own our home in Utah, and rented in Connecticut, and it’s time to get back to the family and friends that we’ve missed so badly. But we had a great quality of life in both Utah and Connecticut. We will definitely miss Connecticut and hope to visit our friends there in the future.

Q: Why did you go back to Adobe?

A: First, as I mentioned above, I need to be in tech/software. That’s a given. Second, I believe in what Adobe is doing in digital marketing and I want to be a part of it. Third, there is a reason that Adobe consistently appears on Fortune’s “top places to work” list. It really is a fantastic company in too many ways to list here, but I especially love the way Adobe trusts its employees and values input from all over the organization. At least, that has been my experience, and I hope it will be again.


  1. Sleepless SF says:

    Please continue to make great softwares, beat GA

  2. tom pitts says:

    i’m sure adobe and all of their customers you’ve helped and interacted with are glad to see you back Ben.

    i’m also making some changes this year which was why i missed summit.

  3. Tim Wilson says:

    Congratulations on the move, Ben! I guess I should have known I wasn’t DMing you a wholly original set of questions.

  4. Adam Greco says:

    Welcome back!! Excited to work with you again!!

  5. Chris Johannessen says:

    Glad to have to back @ Adobe again, Ben !

  6. Michael says:

    Glad to have to back.

  7. Nat Beeson says:

    Hey Ben, glad to virtually meet you via Twitter this week! Glad to hear that you’ll be ensuring that SiteCat meets Adobe’s customer needs.

    Take care, and safe travels back to Utah!


    • Ben says:

      Thanks Nat! Sorry we didn’t get to meet up in person. . . that ice cream machine was pretty cool though. Hopefully I’ll see you around at future Summits and other events.

  8. […] seems to be benefitting from the return of Ben Gaines as SiteCatalyst Product Manager by releasing a number of SiteCatalyst product improvements. Those […]

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